Pimax Store Return Policy

We strive to ensure your virtual reality experience is exceptional, which is why we offer a 15-day return window for all hardware and accessories. Items must be returned in their original packaging with all included components to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team through the Pimax Support Portal to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack your device in its original box, ensuring all cables, controllers, and manuals are included to avoid restocking fees.

• 3.
  Label and Ship

  Affix the provided RMA label to the outside of your package and ship it to our designated service center using a tracked carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 7-10 business days.