Frequently Asked Questions
Everything you need to know about your Pimax Store experience, from shipping to technical support.
What is the typical shipping time for high-performance headsets?
Orders for in-stock electronics are typically processed within 2-3 business days. Depending on your location, standard shipping takes 5-10 business days, while expedited options are available at checkout.
Do you offer international shipping and handle customs duties?
Yes, we ship to over 50 countries. Please note that for international orders, the recipient is responsible for any applicable import duties, taxes, or customs clearance fees required by their local government.
What is the warranty policy for Pimax hardware?
All Pimax headsets and accessories come with a standard 12-month limited warranty covering manufacturing defects. This warranty does not cover accidental damage or unauthorized modifications.
What is your return policy if I am not satisfied?
We offer a 15-day return window from the date of delivery. The product must be in its original packaging with all accessories included. A restocking fee may apply to opened electronic items.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm or Klarna to help you spread the cost of your purchase.
How can I track my order status?
Once your order ships, you will receive an automated email containing a tracking number and a link to the carrier's portal. You can also track your status directly through your Pimax Store account dashboard.